What is Customer Support Software?

Customer Support Software refers to the wider range of offering customer service, where help desk is only a single feature in this capacious category. Systems which belong to the category generally feature both help desk means, such as points-of-contact and ticketing, and CRM capabilities including lead extraction and account & contact management. A number of Customer Support Software tools may even offer more distinctive tools like tutorial builder, registry mechanism, user self-service, analytics, statistics, and case managing. Customer Support Software aids businesses to deal with problems, queries, and other client issues fast and more accurate, to prove the reputation of their brand, and to take care of long-term customer relationships.

List of Customer Support Software Companies

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