What is Customer Support Software?

Customer Support Software unites the vast scope of offering customer service, where help desk represents only one feature in the general category. Programs which belong to the category commonly support both help desk assets, such as points-of-contact and ticketing, and CRM functions including lead extraction and account & contact management. Some of the Customer Support Software systems can also provide more specific tools such as tutorial builders, sign up mechanism, user self-service, analytics, reporting, and case managing. Customer Support Software assists companies to address demands, queries, and similar user concerns quick and more accurate, to highlight the credibility of their brand, and to take care of lasting client relationships.

List of Customer Support Software Companies

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