What is Customer Support Software?

Customer Support Software covers the full range of delivering customer service, where help desk represents only one function in such capacious category. Apps from this category generally support both help desk assets, for example points-of-contact and ticketing, and CRM functions involving lead extraction and account & contact management. Certain Customer Support Software tools may also provide specialized tools such as tutorial builders, log in mechanism, customer self-service, analytics, statistics, and case managing. A Customer Support system helps businesses to deal with problems, queries, and other client issues fast and more accurate, to prove the reputation of their brand, and to preserve lasting client relationships.

List of Customer Support Software Companies

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