What is Customer Support Software?

Customer Support Software unites the vast scope of providing customer support services, where help desk represents only a single feature in this general category. Apps from this category commonly feature both help desk tools, such as points-of-contact and ticketing, and CRM functions including lead extraction and account & contact management. A number of Customer Support Software products can even provide more specific capabilities such as tutorial builders, registry mechanism, customer self-service, analytics, reporting, and case management. Customer Support Software assists businesses to address demands, inquiries, and similar user issues fast and more adequate, to prove the reputation of their brand, and to take care of long-term client relationships.

List of Customer Support Software Companies

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