What is Customer Support Software?

Customer Support Software refers to the broader scope of providing customer support services, where help desk represents only one function in the general category. Systems like those usually cover both help desk tools, for example points-of-contact and ticketing, and CRM capabilities involving lead extraction and account & contact management. Some of the Customer Support Software tools can also provide more specific tools such as tutorial builder, registry mechanism, client self-service, metrics, reporting, and case managing. A Customer Support system helps businesses to tackle demands, requests, and similar client concerns fast and more accurate, to reaffirm the trustworthiness of their brand, and to take care of loyal client relationships.

List of Customer Support Software Companies

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