Compare Salesforce Service Cloud vs. Merlin Software

COMPARE

Salesforce Service Cloud

VS

Merlin Software

VS

VS

Mailbox Exchange Recovery

VS

VS

Zoho Checkout

VS

VS

Netsuite OneWorld

VS

VS

AsiaPay

VS

Salesforce Service Cloud screenshot Merlin Software screenshot Mailbox Exchange Recovery screenshot Zoho Checkout screenshot Netsuite OneWorld screenshot AsiaPay screenshot
PRICING PAGE

SCORE

Our Score

9.3 ?

Our Score

8.0 ?

Our Score

8.2 ?

Our Score

8.8 ?

Our Score

8.8 ?

Our Score

8.0 ?

CUSTOMER SATISFACTION

CUSTOMER SATISFACTION

CUSTOMER SATISFACTION

97% ?

CUSTOMER SATISFACTION

100% ?

CUSTOMER SATISFACTION

95% ?

CUSTOMER SATISFACTION

91% ?

CUSTOMER SATISFACTION

100% ?

CUSTOMER SATISFACTION

N/A% ?

Price

Price

$25

by quote

$399

Free

by quote

by quote

PRICING MODEL

PRICING MODEL

Monthly payment Quote-based One-time payment Free | Monthly payment | Annual Subscription Quote-based Quote-based
FULL REVIEW

FULL REVIEW

OVERVIEW

OVERVIEW

Service Cloud customer service software gives you faster, smarter customer support.
Merlin Software provides a suite of Venue and Event Management Solutions and can supply any size of venue from the small family run operation to the large theme parks.
Mailbox Exchange Recovery is a software tool that repairs corrupt Exchange Server Database (EDB) files and restores inaccessible mailboxes.
Zoho Checkout is a cloud-based application you can use to collect recurring as well as one-off online payments via custom branded payment pages.
A cloud-based on-demand platform developed to address real-time global business management and financial consolidation requirements.
AsiaPay offers professional e-payment solutions and local support in 12 Asian countries.
QUICK LINKS
FEATURES

FEATURES

Salesforce Service Cloud FEATURES

  • Goals, coaching, and rewards for teams
  • Dynamic Knowledgebase
  • Live Agent Web Chat
  • Contract & Entitlement Management
  • Workflow & Approval Automation
  • Agent & Team Collaboration
  • Social Integration
  • Web & Email Case Capture
  • APIs
  • Case Management (Auto-assignment, rules & queues)
  • CTI Integration
  • Asset Management & Product Tracking
  • Role Permissions
  • Customizable Reporting & Analytics
  • Multi-Lingual
  • Customizable Agent Console
  • Mobile
  • Self-Service Community

Merlin Software FEATURES

Merlin Venue
  • Wristband
  • Online Tickets
  • Memberships
  • Access Control
  • CRM
  • End to End Service
  • Gift Aid
  • Box Office
Merlin Online
  • Cloud Hosting
  • Secure Payments
  • Tickets, Events, Memberships, and Products
  • Merlin EPOS Integration
  • White label web design
Merlin Retail
  • EPOS
  • Stock Control
  • CRM
  • Nominal Ledger
  • Supplier Management
  • Sales Order
Merlin Charity
  • Donations
  • Volunteer Management
  • HMRC compliant
  • Gift Aid

Mailbox Exchange Recovery FEATURES

  • Corrupt Exchange Server recovery
  • Exports recovered files to live Exchange mailbox
  • Recovers accidentally deleted mailboxes
  • Search particular mails from scanned EDB
  • Selective Mailbox Exchange recovery
  • Saves recovered mailbox in PST format
  • Provides preview of the user mailboxes
  • Save and load scan information
  • Generates log report of entire recovery process
  • Widely compatible

Zoho Checkout FEATURES

  • Hosted payment pages
  • Brand your pages
  • Flexibility in payments
  • Multiple billing intervals
  • Share via email and social media
  • Manage automatic retries
  • Integrated with multiple payment gateways
  • Easy payment tracking
  • Email notifications
  • MailChimp and Zoho Campaigns integration
  • Zoho Books integration
  • Easy customer refunds

Netsuite OneWorld FEATURES

  • Global Accounting/ERP
  • Global CRM
  • Global Ecommerce
  • Global Services Resource Planning (SRP)
  • Global Business Intelligence

AsiaPay FEATURES

  • Multi-Bank, Multi-Payment
  • Multi-Level Report
  • DCC / MCP
  • mPOS / Smart POS
  • Payment Analyzer
  • Anti-Fraud
  • Customized Payment Page
  • Member Payment
  • Card Tokenization
  • Installment Payment
  • Card Promotion Discount
  • Loyalty Point Redemption
  • PayBooth
  • Payment Link
  • Recurring Payment
  • Batch Payment
  • Voucher Payment
  • Event Payment
  • Shopping Cart
PROMINENT CUSTOMERS

PROMINENT CUSTOMERS

Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo Bressingham Steam Museum, Antler Luggage, Ripley's Believe it or not Tussey Landscaping LLC AyurVAID, CivicPlus, Cordicate IT, High Point Solutions Nestle, Cathay Pacific, Canon
CUSTOMER TYPES

CUSTOMER TYPES

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business Small Business | Medium Business | Freelancers Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
LANGUAGES SUPPORTED

LANGUAGES SUPPORTED

English English English, China, Germany, India, Japan English English English, China, India
SUPPORT TYPES

SUPPORT TYPES

Phone
Ticket Training
Phone Live Support
Ticket Training
Phone Live Support
Ticket
Phone Live Support
Phone
Training
Phone Live Support
CONTACT PHONE

CONTACT PHONE

+1-800-667-6389 01226-294413 +1-877-778-6087 US - 8443165544 1-877-638-7848 +852 2538 8278
CONTACT EMAIL

CONTACT EMAIL

sales@merlinsoft.co.uk support@stellarinfo.com sales@zohofinance.com info@netsuite.com sales@asiapay.com
COMPANY'S ADDRESS

COMPANY'S ADDRESS

The Landmark at One Market, Suite 300
San Francisco, CA 94105
USA
Merlinsoft Ltd.
Barnsley BIC, Innovation way
Barnsley S75 1JL
United Kingdom
Stellar Data Recovery Inc.,
48 Bridge Street Metuchen,
New Jersey 08840, United States
Zoho Corporation
4141 Hacienda Drive,
Pleasanton,
California 94588, USA
2955 Campus Drive, Suite 100
San Mateo, CA 94403-2511
Unit 1701-02, 17/F,
K. Wah Centre,
191 Java Road,
North Point,
Hong Kong
PRICING DETAILS

PRICING DETAILS

Lightning Essentials – $25/user per month (billed annually)

  • Chatter
  • Salesforce Mobile App
  • Files
  • Topics and Recommendations
  • Case Auto-Assignment
  • Web and Email Case Capture
  • Case Email Auto-Response
  • Case Escalation Rules and Queues
  • 1 Service Console App
  • Omni-Channel Routing (Basic)
  • Omni-Channel Supervisor
  • Lead-Contact Account Management
  • Social Customer Service Starter Pack
  • Work Order Management
  • Asset Management and Product Tracking
  • Customizable Reports and Dashboards
  • Opportunity Tracking
  • Track key details about every deal
  • Task Management, Activity Feed
  • Email Integration with Outlook
  • Google Apps Integration
  • Custom Profiles and Page Layouts
  • Lightning App Builder
  • AppExchange App Integration
  • Email Templates
  • Data Storage Per User
  • File Storage Per User
  • Standard Success Plan
  • Online Case Submission (Two-Day Response)

Lightning Professional – $75/user per month (billed annually)

  • All Essentails features, plus:
  • Omni-Channel Supervisor
  • Case Milestone Tracker
  • CTI Integration
  • Orders Management
  • Service Contracts and Entitlements
  • Work Order Management
  • Asset Management and Product Tracking
  • 5 Process Builder (Processes Per Org)
  • Unlimited Custom Applications
  • 3 Record Types (Per Object)
  • 2 Roles and Permissions

Lightning Enterprise – $150/user per month (billed annually)

  • All Professional features, plus:
  • Salesforce Identity
  • Workflow and Approval Automation
  • Offline Access
  • Web Services API
  • 1 Partial Sandbox

Lightning Unlimited – $300/user per month (billed annually)

  • All Enterprise features, plus:
  • Knowledge (Read-Write)
  • Snap-Ins for Live Agent Chat
  • Developer Pro Sandbox
  • 1 Full Sandbox
  • Unlimited Online Training
  • Access to Premier Success Resources
  • 24/7 Toll-Free Support
  • Developer Support
  • Configuration Services
  • Access to Accelerators

Merlin 8 SMB and enterprise pricing information is only available on request. Contact Alex at Merlinsoft for more details and to receive a no obligation tailored quote based on your requirements.

 

Merlin Online delivers market beating commission rates at only 2.5%, with no fixed fees per transaction meaning free events cost nothing to host. Tailored website design services are available as an optional extra. Merlin also offers mobile ticket redemption solutions for your event to scan tickets and prevent duplication.

The available enterprise pricing plans are as follows:

  • Corporate – $399
  • Technician – $599
  • Toolkit – $999

Zoho Checkout offers 3 plans:

Free Plan

  • 1 payment page
  • Single user
  • Collect up to 50 payments
  • One-time and recurring payments
  •  Integrated with Stripe
  • Payment analytics
  • Email notifications
  • Automated payment retries
  • SSL encryption
  • 24/5 email and phone support

Standard Plan – $9/organization/month or $90/organization/year

  • 3 payment pages
  • 3 users
  • Collect unlimited payments
  • One-time and recurring payments
  •  Integrated with Stripe
  • Payment analytics
  • Email notifications
  • Automated payment retries
  • SSL encryption
  • 24/5 email and phone support

Professional Plan – $29/organization/month or $290/organization/year

  • Unlimited payment pages
  • Collect unlimited payments
  • 10 users
  • One-time and recurring payments
  •  Integrated with Stripe
  • Payment analytics
  • Email notifications
  • Automated payment retries
  • SSL encryption
  • 24/5 email and phone support
  • MailChimp integration
  • Zoho Campaigns integration
  • Custom branding

 

NetSuite Oneworld does not provide pricing information on their page. Contact them directly to discuss pricing details.

AsiaPay’s pricing structure is setup fee + monthly fee + transaction fee + percentage. Contact the company for detailed pricing information.

PRICING PAGE

PRICING PAGE

Learn more about Salesforce Service Cloud pricing Learn more about Merlin Software pricing Learn more about Mailbox Exchange Recovery pricing Learn more about Zoho Checkout pricing Learn more about Netsuite OneWorld pricing Learn more about AsiaPay pricing
INTEGRATIONS

INTEGRATIONS

Salesforce Service Cloud supports integrations with the following business systems and applications:

  • Planyo
  • SumTotal Maestro
  • SmarterU LMS
  • Freshdesk
  • FinancialForce HCM
  • InGenius
  • Fathom Voice
  • ExpertusOne
  • Desk.com
  • Vocalcom
  • Intuit QuickBase
  • FinancialForce Accounting
  • SightCall
  • Five9
  • Radian6

Merlin Software integrates with the following payment gateways:

  • Stripe
  • Yespay
  • WorldPay

No information available

Zoho Checkout integrates with the following business systems:

  • Stripe
  • WePay
  • Razorpay
  • PayPal Payflow Pro
  • Forte
  • PayPal Payments Pro
  • Net
  • WorldPay
  • Zoho Books
  • Zoho Campaigns
  • MailChimp
  • NetSuite Inventory Management
  • Oracle Fusion Financial Management
  • NetSuite CRM+
  • TubeMogul
  • SuiteCloud Connect
  • Pardot
  • Cazoomi
  • Bill.com

AsiaPay’s solutions integrate seamlessly with merchant applications to enable them to receive payments.

DEVICES SUPPORTED

DEVICES SUPPORTED

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Web-based
Windows
Windows
Mac
Web-based
Windows
Mac
Web-based
Windows Mobile
Web-based
PRODUCT COMPARISONS

PRODUCT COMPARISONS

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Popular Alternatives

Popular Alternatives

QUICK LINKS

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