Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.READ REVIEW
An efficient and reliable help desk solution and winner of our Expert's Choice Award. The software offers multi-channel support, automation tools, gamification, and self-service portals to help businesses deliver high-quality customer support. The software helps improve organization and ease collaboration within support teams.READ REVIEW
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.READ REVIEW
A simple yet intuitive help desk software designed to help users deliver efficient yet personal customer service.READ REVIEW
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.READ REVIEW
Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform. Equipped with a help desk, ITIL/ITSM desk, and satellite desk, it is also available on mobile devices so customers can easily access customer support and help desk services.READ REVIEW
A robust help desk application designed to help users track support tickets and emails in the most efficient way possible. The platform uses machine learning technology to streamline support request monitoring and automate repetitive back-office tasks. A simple, clutter-free interface ensures easier navigation and improved productivity for customer support agents.READ REVIEW
Qualtrics is an award-winning tool trusted not only by thousands of companies but also by academic institutions. The first survey software that adapts the use of artificial intelligence in survey data analysis, Qualtrics utilizes its advanced intuitive tools to streamline the complex research process for businesses of any size.READ REVIEW
TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients. Designed for B2B users, the platform offers customer self-service portals, ticket management, ticket automation, and live chat, among others. Collaborative tools also allow team members to efficiently work together to resolve customer issues.READ REVIEW
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.READ REVIEW
Our platform utilizes our innovative SmartScore™ algorithm to gather information about all the products in the Customer Support Software category in orded to help you decide on the best possible solution. It analyzes the following factors: individual features, collaboration elements, custom elements, available integrations, intuitiveness, customer support, how secure a software is, support for smartphones and tablets, media rating. At the moment, Zendesk is the leader in this category and our experts are really satisfied with it. After detailed research and analysis it received the best results among its competitors and our experts strongly suggest that you consider it as one of the alternatives for your company.
Salesforce Service Cloud Features
Vision Helpdesk Features
JitBit HelpDesk Features
Qualtrics CX Features
Zoho Desk Features
A summary of general user satisfaction with the products in our Customer Support Software category calculated using our unique algorythm that collects customer reviews, comments and opinions across a broad set of social media sites in order to help you make an educated investment choice.
Each vendor in the Customer Support Software category will provide a different set of pricing plans for its product and each package will include a unique group of elements. Below we list the overal pricing for the most affordable package available for each product. Please note that advanced features may have an extra cost.
An analysis of what type of devices and operating systems are supported by the listed B2B solutions in the Customer Support Software category, including mobile platforms and web-based solutions.
Examine which pricing packages are offered by the vendors in the Customer Support Software category to see which one matches your business preferences and budget best. Note that some solutions can offer free or freemium accounts for you to test first.
An overview of which kinds of customers a given B2B solution in the Customer Support Software category aims for, from small businesses and non-profits to large enterprises.
An overview of what types of service deployement are offered by every B2B vendor in the Customer Support Software category. While almost all modern SaaS services are cloud-based certain services may offer an on-site deployment model as well.
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