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  • Home
  • Customer Support Software

Top 10 Customer Support Software

1

Zendesk

Our score: 9.8 User satisfaction: 98%

Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.

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  • Pricing: $5
  • Devices Supported: Android, iPhone/iPad, Web-based
  • Pricing Model: Free, Monthly payment, Annual Subscription
  • Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
  • Deployment: Cloud Hosted
2

Freshdesk

Our score: 9.7 User satisfaction: 100%

An efficient and reliable help desk solution and winner of our Expert's Choice Award. The software offers multi-channel support, automation tools, gamification, and self-service portals to help businesses deliver high-quality customer support. The software helps improve organization and ease collaboration within support teams.

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  • Pricing: $15
  • Devices Supported: Android, iPhone/iPad, Web-based, Windows Mobile
  • Pricing Model: Monthly payment
  • Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
  • Deployment: Cloud Hosted
3

Salesforce Service Cloud

Our score: 9.6 User satisfaction: 97%

A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.

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  • Pricing: $25
  • Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Annual Subscription
  • Customer Types: Small Business, Large Enterprises, Medium Business
  • Deployment: Cloud Hosted
4

Groove

Our score: 9.5 User satisfaction: 91%

A simple yet intuitive help desk software designed to help users deliver efficient yet personal customer service.

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  • Pricing: $15
  • Devices Supported: Android, iPhone/iPad, Web-based
  • Pricing Model: Monthly payment, Annual Subscription
  • Customer Types: Small Business, Medium Business
  • Deployment: Cloud Hosted
5

Freshservice

Our score: 9.4 User satisfaction: 97%

Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.

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  • Pricing: free
  • Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Free, Annual Subscription
  • Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
  • Deployment: Cloud Hosted
6

Vision Helpdesk

Our score: 9.2 User satisfaction: 99%

Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform. Equipped with a help desk, ITIL/ITSM desk, and satellite desk, it is also available on mobile devices so customers can easily access customer support and help desk services.

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  • Pricing: $8
  • Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Monthly payment, One-time payment, Annual Subscription
  • Customer Types: Small Business, Large Enterprises, Medium Business
  • Deployment: Cloud Hosted, On Premise
7

JitBit HelpDesk

Our score: 9.2 User satisfaction: 100%

A robust help desk application designed to help users track support tickets and emails in the most efficient way possible. The platform uses machine learning technology to streamline support request monitoring and automate repetitive back-office tasks. A simple, clutter-free interface ensures easier navigation and improved productivity for customer support agents.

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  • Pricing: $29/month
  • Devices Supported: Windows, Android, iPhone/iPad, Web-based
  • Pricing Model: Monthly payment, Annual Subscription
  • Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
  • Deployment: Cloud Hosted, On Premise
8

Qualtrics CX

Our score: 9.1 User satisfaction: 100%

Qualtrics is an award-winning tool trusted not only by thousands of companies but also by academic institutions. The first survey software that adapts the use of artificial intelligence in survey data analysis, Qualtrics utilizes its advanced intuitive tools to streamline the complex research process for businesses of any size.

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  • Pricing: By quote
  • Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Annual Subscription, Quote-based
  • Customer Types: Large Enterprises, Medium Business
  • Deployment: Cloud Hosted, Open API
9

TeamSupport

Our score: 9.1 User satisfaction: 99%

TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients. Designed for B2B users, the platform offers customer self-service portals, ticket management, ticket automation, and live chat, among others. Collaborative tools also allow team members to efficiently work together to resolve customer issues.

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  • Pricing: $50
  • Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based, Windows Mobile
  • Pricing Model: Monthly payment, Annual Subscription
  • Customer Types: Small Business, Large Enterprises, Medium Business
  • Deployment: Cloud Hosted
10

Zoho Desk

Our score: 9.0 User satisfaction: 100%

Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.

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  • Pricing: Free
  • Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Free, Monthly payment, Annual Subscription
  • Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
  • Deployment: Cloud Hosted

Our Score

Our platform utilizes our innovative SmartScore™ algorithm to gather information about all the products in the Customer Support Software category in orded to help you decide on the best possible solution. It analyzes the following factors: individual features, collaboration elements, custom elements, available integrations, intuitiveness, customer support, how secure a software is, support for smartphones and tablets, media rating. At the moment, Zendesk is the leader in this category and our experts are really satisfied with it. After detailed research and analysis it received the best results among its competitors and our experts strongly suggest that you consider it as one of the alternatives for your company.

Our Score
9.8

Zendesk Features

9.7

Freshdesk Features

9.5

Salesforce Service Cloud Features

9.5

Groove Features

9.4

Freshservice Features

9.2

Vision Helpdesk Features

9.2

JitBit HelpDesk Features

9.1

Qualtrics CX Features

9.1

TeamSupport Features

9.0

Zoho Desk Features

User Satisfaction

A summary of general user satisfaction with the products in our Customer Support Software category calculated using our unique algorythm that collects customer reviews, comments and opinions across a broad set of social media sites in order to help you make an educated investment choice.

User Satisfaction

98%

100%

97%

91%

97%

99%

100%

100%

99%

100%

Pricing

Each vendor in the Customer Support Software category will provide a different set of pricing plans for its product and each package will include a unique group of elements. Below we list the overal pricing for the most affordable package available for each product. Please note that advanced features may have an extra cost.

Pricing

$5

$15

$25

$15

free

$8

$29/month

By quote

$50

Free

Devices Supported

An analysis of what type of devices and operating systems are supported by the listed B2B solutions in the Customer Support Software category, including mobile platforms and web-based solutions.

Devices Supported

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Pricing Model

Examine which pricing packages are offered by the vendors in the Customer Support Software category to see which one matches your business preferences and budget best. Note that some solutions can offer free or freemium accounts for you to test first.

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

Customer Types

An overview of which kinds of customers a given B2B solution in the Customer Support Software category aims for, from small businesses and non-profits to large enterprises.

Customer Types

Small Business

Large Enterprises

Medium Business

Freelancers

Deployment

An overview of what types of service deployement are offered by every B2B vendor in the Customer Support Software category. While almost all modern SaaS services are cloud-based certain services may offer an on-site deployment model as well.

Deployment

Cloud Hosted

On Premise

Open API

By Jenny Chang

Senior writer at FinancesOnline who writes about a wide range of SaaS and B2B products, including trends and issues on e-commerce, accounting and customer service software. She’s also covered a wide range of topics in business, science, and technology for websites in the U.S., Australia and Singapore, keeping tabs on edge tech like 3D printed health monitoring tattoos and SpaceX’s exploration plans.

Why is FinancesOnline free? Why is FinancesOnline free?

FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.

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